Troubleshooting

Modified on Sat, 30 Nov 2019 at 03:47 PM

This article describes what should you do if you have installed the Nextedy GANTT but you see the following information in the Polarion UI:



Most of the time it means that you have not performed the installation steps as desribed in INSTALL.txt or here. Namely  the step "Delete [POLARION_INSTALL]/data/workspace/.config". This step is actually prescribed by the Polarion team if the new extension with WebApp is installed, this folder holds just some configuration caches that will be reloaded automatically.


If this is the case, please:

  1. Stop Polarion server
  2. Delete [POLARION_INSTALL]/data/workspace/.config
  3. Start Polarion server



If the issue still persists even after you deleted that folder, please report the issue here on a support portal.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article